Everyone Counts

Everyone Counts When I look back over my life, I often ask myself: where did I first come to believe the truth that everyone counts? I know it wasn’t in college. It was in the Navy. As head of the communications department, I quickly discovered that no amount of my own effort could make us the best in the fleet. That goal depended entirely on the capability and commitment of every sailor on the team. At the same time, I could see the captain’s reliance on each officer to carry out his duty so that the ship, as a whole, could excel. It was in those moments that I began to understand: excellence is never the work of one person. It is always the achievement of many. That conviction only grew stronger when I joined Procter & Gamble. At first, the culture seemed to reward individual ambition — do well, move up. But then I attended a company-wide meeting filled with people from manufacturing, engineering, and so many other parts of the business. Sitting there, I felt something unmistakable: everyone in that room mattered to P&G. A year later, on sales training, the lesson came again. I was chasing the recognition of being number one in tie displays, but I soon realized something larger. Our district would only be celebrated for excellence if every person pulled his or her weight. The strength of the whole rested on the dedication of each. Over the years, this belief has become more than a lesson. It has become a mantra: everyone counts. It shapes how I see people, how I lead, how I live. And in many ways, it sums up everything I’ve learned about human relationships. Great things are never built by a few at the top — they are made possible by the countless efforts of many, each one indispensable. That truth is both humbling and inspiring. It reminds me to value each person, to listen, to respect, and to encourage. Because when we live as though everyone counts — we create the possibility of greatness together.