Yuval Levin’s book, A Time to Build: From Family and Community to Congress and a Campus, How Recommitting to our Institutions Can Revive the American Dream provides deep insights as to to why P&G has been a successful, sustaining organization over time.
Why Procter & Gamble and Institutions Like It Have Been Successful Over Time
December 27, 2022
Personally Meaningful Reflections on Jon Meacham's New Biography of Abraham Lincoln
November 30, 2022
There was much in this book which I find a guide post on how to live a good life.
Jon Meacham’s Biography of Abraham Lincoln: And There Was Light: Abraham Lincoln and the American Struggle.
A Chance Encounter Leads Me To a Mind-Opening and Spirit-Lifting Book
November 14, 2022
A Chance Encounter Leads Me To A Mind-Opening and Spirit-Confirming Book
I was walking out of one of the Sloan Kettering buildings with Francie a couple of weeks ago, following a chemotherapy session, and encountered this sign: “Kindness Matters.” It struck me deeply for I have always believed that. I posted a photograph of this poster on my Facebook page. I have had over 300 responses, all of them affirming belief in this conviction.
Then I received a note from the head of learning at P&G. She recommended a book to me: Compassionomics: Revolutionary Scientific Evidence That Caring Makes A Difference, written by Stephen Trzeciak and Anthony Mazzarelli. I read it in two days. It will go down as one of the handful of books that changed the way I think the most. It did this by providing compelling scientific data based on 1,000 scientific abstacts and 250 research papers that caring really does matter.
This research takes something I’ve long recognized experientially—the impact that caring has on another person and also the person providing that caring—to a biological level. It shows that practicing compassion can change our brains—our brainwaves, brain structure and brain function. The research shows that this in turn can actually change our behavior in meaningful ways as well as the perception of our caring as seen by the receiver’s perspective. And there is a reciprocal, cumulative effect that comes from that behavior, as C. S. Lewis once observed, “When you are behaving as if you love someone, you will presently come to love him.”
The research shows the impact on a person exhibiting compassion on health care patients, health care providers and the health care culture. What struck me as I went through all of these data is how relevant the conclusions are to the business world. I refer here to the influence compassion, i.e. connecting to another person in a way that shows you care, matters to their own expectations of success (or failure) and the formation of trust--the great liberator of an individual’s willingness and ability to act and be their authentic selves.
One of the things that makes this book so powerful is the way it uses carefully designed research studies to show differences in outcomes, including physiological impacts on the patient (heart rate, blood pressure, survival rates after trauma) and psychological effects.
In showing that compassion builds trust in patient experience, the studies go on to show a lower incidence of serious complications from, for example, diabetes.
The research underscores the importance of “non-verbal immediacy” in building trust and evidencing compassion. This underscores the importance of not only being physically close as one is talking to an employee, but it helps me better understand why the most memorable instances of people providing trust (and confidence) in me were not obviously planned but were, rather, spontaneous.
For example, I recall Jack Clagett, my first two-up boss, telling Francie, after I had only been in the company for four or five years, that he wouldn’t be surprised if “someday, all of us might be working for John.”
Or, I recall, Ed Harness passing me in the hall one day and telling me in the most friendly voice, “you better take care of yourself, a lot of people are going to be depending on you.” Or something as simple as John Smale turning to me in a car asking me “what do you think of that idea?”.
The research also shows the importance of a person having a purpose in life to their recovery from disease and, therefore, how important it is that a physician take the time to know what a person’s purpose is.
The authors address the response: “But I don’t have enough time to exhibit compassion.” They use sample conversations to show how compassion can be exhibited in less than a minute. I actually believe, and I think they recognize, that the development of a trusting relationship will take longer than that, but it needn’t take long if it is authentic and genuine.
The book also underscores the importance of workplace culture. While they do this in a health care setting, it is obviously relevant to a business setting.
Bearing on this is an article written by Emma Seppala, the Science Director of Stanford University’s Center for Compassion and Altruism Research and Education. “A new field of research,” she writes, “is suggesting that when organizations promote an ethic of compassion rather than a culture of stress, they may not only see a happier workplace but also an improved bottom-line. Consider the important—but often overlooked—issue of workplace culture. Employees in positive moods are more willing to help peers and to provide customer service on their own accord. In doing so, they boost co-workers’ productivity levels and increase co-workers’ feelings of social connection as well as their commitment to the workplace and their levels of engagement with their job.”
The truth of this is reflected in elements in our P&G employee attitude studies which probe employees’ satisfaction with their workplace, their respect and regard for their boss and their intention to continue to work at P&G.
Just as I have often made the point that the quality of mutual trust is vital in one-to-one relationships, it is vital that it become a characteristic of the entire culture. This is well-documented in this book as applying to a health care environment. A workplace culture, a part of which involves a caring attitude in one another and where senior leadership is seen as caring about the welfare of fellow employees on a personal level, will produce better results than one that doesn’t do this.
The authors also offer compelling evidence that compassion can be learned.
Turning again to the business environment, this suggests that showcasing the fact that having caring relationships in a caring environment improves outcomes would be worthwhile. Most important would be providing examples of exactly what caring behavior looks like.
In total, the authors make a persuasive case that compassion matters in not only meaningful ways, but also in measureable ways. Compassionate care is more effective than health care without compassion, by virtue of the fact that human connection confers distinct and measureable benefits. The authors argue that it is important to know that the conclusions of this book are not based on what the authors think nor that what they believe. Rather, they are based on what they found clinically and statistically.
The authors conclude by writing that “this book was aimed to change your mind, to help open your eyes to the scientific basis of what you already know to be the right thing to do.” The book did that for me. It has affirmed and brought greater commitment to my longstanding belief that the most important thing we leave behind is not what we said, what we wrote, even what we did but, rather, how we made other people feel.
Richard Hofstadter: Champion of the Values of Irony and Balance- But Relentless Passion is Often Essential to Make Breakthrough Progress
November 9, 2022
David S. Brown’s book, Richard Hofstadter, An Intellectual Biography reminded me why I so appreciated Hofstadter’s writings and political beliefs in my younger days. He takes a balanced and appropriately ironic view to both the Left and Right when they plant themselves in ideological certainties, which he dismisses. He found himself “oppositional” and “skeptical” by nature throughout his career, from different vantage points in terms of emphasis, including being no fan of Roosevelt, even though he agreed with many of his policies’ and, of course, being bitterly opposed to McCarthy and the far Right.
President Biden's and the Nation's Lost Opportunity--Restoring the "Soul of America"
October 31, 2022
Whatever the future brings, we must never forget the eternal debt we owe President Biden. He enabled our country, as only he at the time could have, to avoid the damage and scourge which another four years of Donald Trump would have inflicted on our Nation and the world. And with the confidence foreign leaders had in him, President Biden has brought together an allied front to thwart Russia's invasion of Ukraine as few if any other leader could have done. And there is much more he will be recognized for in the retrospect of history, including the bi-partisan infrastructure bill which has been too little celebrated and expanded health care.
But it could have been so much more!
Biden campaigned under the banner of restoring the "Soul of America". There was never any doubt he meant it; that he intended to do it. Nor was there any doubt how urgent is was to do just that. Yet that vision of restoring a unified view of what we aspire to as a Nation is more distant today than perhaps any time in my 80+ year life. And that makes me very sad.
I don't know if was possible to have made progress against that vision. It was certainly an uphill battle from the start, given the Republican election deniers, led by Trump himself, asserting in the face of all the facts that Trump should be President. And, equally, given those countless Republicans who knew better, like Rob Portman of Ohio and so many others, who failed to step up publicly, emphatically and repeatedly to assert the truth.
Still, recognizing all those realities and I could cite many more, I don't believe President Biden gave it his best shot. I attribute this to two things.
1. He moved forward immediately with an agenda which was too varied and revolutionary; an agenda which failed to recognize the very slim Democratic majorities in Congress; an agenda which was too beholden to the interests of the Left wing of the Democratic party and which did not benefit from and reflect sufficient consultation with the middle of the Republican party. Again, I am not sure such consultation would have resulted in a better outcome. But I am convinced it should have been tried.
I argued from the start that Biden should have appointed some Republicans to the Cabinet and Senior Adviser positions, as Lincoln did in 1860 and as Churchill did in 1940 and as FDR did as well. I argued from the start that Biden should have started his Administration on Day 1, by bringing the Congressional leaders together in the Oval Office to start to define the key issues (economy, immigration, Covid, health care, etc) that needed to be tackled and how he hoped they would work together to make progress to resolve them.
2. He has failed to address the Nation as OUR PRESIDENT, not just as the head of a political party or strong advocate of specific issues such as abortion, the integrity of the Supreme Court, gun control, immigration, etc. To be sure any President must speak out and advocate strongly for the specific measures he or she believes are essential to the future of the nation's citizens. But they must do more if they are are to have any hope of bringing the country together, of building confidence, of "restoring the Soul of America".
They need to speak to the American public as THEIR PRESIDENT. They need to explain the state of the Nation, realistically, warts and all. They need to articulate a coherent and non-partisan vision of where we want to be.They need to recognize the polarization of views objectively without demonizing either side (even while not agreeing with them). They should try to explain the origins of this polarization and what each of us can to to address it. They need to put key issues, like inflation and crime and immigration in context and relate them to a common vision for the country.
I am under no illusion. Done as well as possible this will not result in some golden era of all people being together. There will always be outliers. But we dare not allow this fact to deter us from pursuing a bold uniting vision. A majority of people, perhaps a vast majority will unite behind a leader who they are confident has a vision worthy and befitting the nation we love, a credible set of prioiites to achieve that and who above all knows and believes that it will require ALL of us working together and respecting one another to achieve it.
I write thinking of the future not simply to lament missed past opportunities. I write this continuing to be convinced that President Biden has it in his mind and heart to lead this way. It will undoubtedly be even harder to lead this way in the next two years given the likely Republican leadership of the House and maybe Senate after the mid-terms only ten days away. But I hope he will try. He still is our President. Like no one else, he can bring people together. He can speak in a different way to the Nation; "fire side"chat conversations if you will. He can act as the People's President.
Our nation desperately needs this. Of that I am sure.
John Pepper
Confronting the Risk of This Precarious Moment
October 26, 2022
Over the course of the last nine months, I have posted several blogs related to Russia’s invasion of Ukraine. The first dealing with the threat of that invasion was on January 27; title: Whether Ukraine. I expressed the deep belief then that it was in no one’s interest, including not Russia’s, for Putin to invade Ukraine.
What Walter Lippman Has to Teach Us Today
October 19, 2022
The more I read about Walter Lippman, the more I like him. Old-time values, though you have to take his arrogance and his self-serving nature with his value-based prescriptions. Writing over 75 years ago, he grieved that the ancient solidities of religious faith were in decline. He wrote about this with passion and pessimism, especially after Hitler had conquered all of Western Europe.