A Chance Encounter Leads Me To a Mind-Opening and Spirit-Lifting Book

 A Chance Encounter Leads Me To A Mind-Opening and Spirit-Confirming Book

 

I was walking out of one of the Sloan Kettering buildings with Francie a couple of weeks ago, following a chemotherapy session, and encountered this sign:  “Kindness Matters.”  It struck me deeply for I have always believed that.  I posted a photograph of this poster on my Facebook page.  I have had over 300 responses, all of them affirming belief in this conviction.  

 

Then I received a note from the head of learning at P&G. She recommended a book to me:  Compassionomics:  Revolutionary Scientific Evidence That Caring Makes A Difference, written by Stephen Trzeciak and Anthony Mazzarelli.  I read it in two days.  It will go down as one of the handful of books that changed the way I think the most.  It did this by providing compelling scientific data based on 1,000 scientific abstacts and 250 research papers that caring really does matter.  

 

This research takes something I’ve long recognized experientially—the impact that caring has on another person and also the person providing that caring—to a biological level.  It shows that practicing compassion can change our brains—our brainwaves, brain structure and brain function.  The research shows that this in turn can actually change our behavior in meaningful ways as well as the perception of our caring as seen by the receiver’s perspective.  And there is a reciprocal, cumulative effect that comes from that behavior, as C. S. Lewis once observed, “When you are behaving as if you love someone, you will presently come to love him.”

 

The research shows the impact on a person exhibiting compassion on health care patients, health care providers and the health care culture.  What struck me as I went through all of these data is how relevant the conclusions are to the business world.  I refer here to the influence compassion, i.e. connecting to another person in a way that shows you care, matters to their own expectations of success (or failure) and the formation of trust--the great liberator of an individual’s willingness and ability to act and be their authentic selves.

 

One of the things that makes this book so powerful is the way it uses carefully designed research studies to show differences in outcomes, including physiological impacts on the patient (heart rate, blood pressure, survival rates after trauma) and psychological effects.

 

In showing that compassion builds trust in patient experience, the studies go on to show a lower incidence of serious complications from, for example,  diabetes.

 

The research underscores the importance of “non-verbal immediacy” in building trust and evidencing compassion.  This underscores the importance of not only being physically close as one is talking to an employee, but it helps me better understand why the most memorable instances of people providing trust (and confidence) in me were not obviously planned but were, rather, spontaneous. 

 

 For example, I recall Jack Clagett, my first two-up boss, telling Francie, after I had only been in the company for four or five years, that he wouldn’t be surprised if “someday, all of us might be working for John.”

 

Or, I recall, Ed Harness passing me in the hall one day and telling me in the most friendly voice, “you better take care of yourself, a lot of people are going to be depending on you.”  Or something as simple as John Smale turning to me in a car asking me “what do you think of that idea?”.

 

The research also shows the importance of a person having a purpose in life to their recovery from disease and, therefore, how important it is that a physician take the time to know what a person’s purpose is.

 

The authors address the response:  “But I don’t have enough time to exhibit compassion.”  They use sample conversations to show how compassion can be exhibited in less than a minute.  I actually believe, and I think they recognize, that the development of a trusting relationship will  take longer than that, but it needn’t take long if it is authentic and genuine.

 

The book also underscores the importance of workplace culture.  While they do this in a health care setting, it is obviously relevant to a business setting. 

 

Bearing on this is an article written by Emma Seppala, the Science Director of Stanford University’s Center for Compassion and Altruism Research and Education.  “A new field of research,” she writes, “is suggesting that when organizations promote an ethic of compassion rather than a culture of stress, they may not only see a happier workplace but also an improved bottom-line.  Consider the important—but often overlooked—issue of workplace culture.  Employees in positive moods are more willing to help peers and to provide customer service on their own accord.  In doing so, they boost co-workers’ productivity levels and increase co-workers’ feelings of social connection as well as their commitment to the workplace and their levels of engagement with their job.”

 

The truth of this is reflected in elements in our P&G employee attitude studies which probe employees’ satisfaction with their workplace, their respect and regard for their boss and their intention to continue to work at P&G.

 

Just as I have often made the point that the quality of mutual trust is vital in one-to-one relationships, it is vital that it become a characteristic of the entire culture.  This is well-documented in this book as applying to a health care environment.  A workplace culture, a part of which involves a caring attitude in one another and where senior leadership is seen as caring about the welfare of fellow employees on a personal level,  will produce better results than one that doesn’t do this.

 

The authors also offer compelling evidence that compassion can be learned.  

 

Turning again to the business environment, this suggests that showcasing the fact that having caring relationships in a caring environment improves outcomes would  be worthwhile.  Most important would be providing examples of exactly what caring behavior looks like.

 

In total, the authors make a persuasive case that compassion matters in not only meaningful ways, but also in measureable ways.  Compassionate care is more effective than health care without compassion, by virtue of the fact that human connection confers distinct and measureable benefits.  The authors argue that it is important to know that the conclusions of this book are not based on what the authors think nor that what they believe.  Rather, they are based on what they found clinically and statistically.

 

The authors conclude by writing that “this book was aimed to change your mind, to help open your eyes to the scientific basis of what you already know to be the right thing to do.”  The book did that for me.  It has affirmed and brought greater commitment to my longstanding belief that the most important thing we leave behind is not what we said, what we wrote, even what we did but, rather, how we made other people feel.  

Richard Hofstadter: Champion of the Values of Irony and Balance- But Relentless Passion is Often Essential to Make Breakthrough Progress

 

David S. Brown’s book, Richard Hofstadter, An Intellectual Biography reminded me why I so appreciated Hofstadter’s writings and political beliefs in my younger days.  He takes a balanced and appropriately ironic view to both the Left and Right when they plant themselves in ideological certainties, which he dismisses.  He found himself “oppositional” and “skeptical” by nature throughout his career, from different vantage points in terms of emphasis, including being no fan of Roosevelt, even though he agreed with many of his policies’ and, of course, being bitterly opposed to McCarthy and the far Right.

 

He would be dismayed by what exists today, a too-far-left progressive wing of the Democratic Party and an entrenched right wing of the Republican Party fueled and caricatured by Trump himself, with an eroding middle in the values he most appreciated:  “Intellectual autonomy, scientific enquiry, individual freedom, and cultural latitude,” or, in my words, open-minded consideration of different cultural views. 

 

Late in his career, probably close to his death in 1970, Hofstadter wrote presciently in terms of our current moment:  “The United States began with the heritage of slavery and with White Anglo-Saxon Protestant domination…”  “The upsurge of new immigrants, the Catholics and now finally the Negroes has made our 20^th century history into a story of ethnic wars of various kinds, war incidental to transforming the old America into a multi-ethnic, multi-religious urban society.” 

 

The arc of Hofstadter’s career in thinking was in effect a pilgrimage from the Left to the liberalist center.

 

Late in his career, Hofstadter raised the issue of violence.  He, together with a number of other historians, contributed original essays to the New York Times magazine on the topic, “Is America by Nature a Violent Society?”  Hofstadter’s brief piece, produced only days after the murder of Dr. Martin Luther King, saw more darkness than light.  He lashed out at the “feebleness of our efforts at gun control” and the ease with which “any zealot, any maniac, could purchase a firearm.”  Disturbed by the New Left posturing, and concerned with the fate of pluralism and a political system crippled by sharp ideological divisions, Hofstadter saw little promise for a peaceful society.  Quoting from D.H. Lawrence, he concluded that, “The sacred rites of American manhood” to arm oneself have led to a deeper and more ominous truth—“The essential American soul is hard, isolate, stoic and a killer.”  This is going too far.  Yet, 54 years later, sadly and truthfully these words ring with more truth than we wish, as we witness the even greater prevalence of guns, outbreak of mass shootings, and the removal by the Supreme Court of the state’s right to control the concealed carrying of handguns.

 

Irony permeated Hofstadter’s writing and thinking.  He used irony to shed light on the confusing and often absurd episodes of the past.  This struck many scholars as a strategy of careful detachment or evasion—imposing an artificial sense of complexity as a means of avoiding or rationalizing away conflict.  That’s not how he intended, nor do I; it’s to show the reality of conflict and, yes, the absurdity of unintended consequences which pursuit of ideals often produces.

 

Hofstadter lamented unreflecting, all-knowing and close-minded pronouncements on both the Left and Right.  He saw the irony in student protests on campus at a time when they had more freedom and more rights than ever before.

And yet, knowing where to draw the line on this is difficult.  For if it were not for what Hofstadter probably would have called intemperate protests, progressive social change of which he approves would not have taken place, certainly not on the timing that it did.  That’s true when it comes to women’s suffrage, the abolition of slavery, the approval of fair labor and childcare policies, securing the right to vote.  Progress, like it or not, will often depend, if not always, especially when it comes to the big changes on what those in the middle (and I am often there) would describe as intemperate.

President Biden's and the Nation's Lost Opportunity--Restoring the "Soul of America"

Whatever the future brings, we must never forget the eternal debt we owe President Biden. He enabled our country, as only he at the time could have, to avoid the damage and scourge which another four years of Donald Trump would have inflicted on our Nation and the world. And with the confidence foreign leaders had in him,  President Biden has brought together an allied front to thwart Russia's invasion of Ukraine as few if any other leader could have done. And there is much more he will be recognized for in the retrospect of history, including the bi-partisan infrastructure bill which has been too little celebrated and expanded health care. 

But it could have been so much more!

Biden campaigned under the banner of  restoring the "Soul of America". There was never any doubt he meant it; that he intended to do it. Nor was there any doubt how urgent is was to do just that. Yet that vision of restoring a unified view of what we aspire to as a Nation is more distant today than perhaps any time in my 80+ year life. And that makes me very sad. 

I don't know if was possible to have made progress against that vision. It was certainly an uphill battle from the start, given the Republican election deniers, led by Trump himself,  asserting in the face of all the facts that Trump should be President. And, equally, given those countless Republicans who knew better, like Rob Portman of Ohio and so many others, who failed to step up publicly, emphatically and repeatedly to assert the truth. 

Still, recognizing all those realities and I could cite many more, I don't believe President Biden gave it his best shot. I attribute this to two things.

1. He moved forward immediately with an agenda which was too varied and revolutionary; an agenda which failed to recognize the very slim Democratic majorities in Congress; an agenda which was too beholden to the interests of the Left wing of the Democratic party and which did not benefit from and reflect sufficient consultation with the middle of the Republican party. Again, I am not sure such consultation would have resulted in a better outcome. But I am convinced it should have been tried. 

I argued from the start that Biden should have appointed some Republicans to the Cabinet and Senior Adviser positions, as Lincoln did in 1860 and as Churchill did in 1940 and as FDR did as well. I argued from the start that Biden should have started his Administration on Day 1, by bringing the Congressional leaders together in the Oval Office to start to define the key issues (economy, immigration, Covid, health care, etc) that needed to be tackled and how he hoped they would work together to make progress to resolve them.

2. He has failed to address the Nation as OUR PRESIDENT, not just as the head of a political party or strong advocate of specific issues such as abortion, the integrity of the Supreme Court, gun control, immigration, etc. To be sure any President must speak out and advocate strongly for the specific measures he or she believes are essential to the future of the nation's citizens. But they must do more if they are are to have any hope of bringing the country together, of building confidence, of "restoring the Soul of America". 

They need to speak to the American public as THEIR PRESIDENT. They need to explain the state of the Nation, realistically, warts and all. They need to articulate a coherent and non-partisan vision of where we want to be.They need to recognize the polarization of views objectively without demonizing either side  (even while not agreeing with them). They should try to explain the origins of this polarization and what each of us can to to address it. They need to put key issues, like inflation and crime and immigration in context and relate them to a common vision for the country. 

I am under no illusion. Done as well as possible this will not result in some golden era of all people being together. There will always be outliers. But we dare not allow this fact to deter us from pursuing a bold uniting vision. A majority of people, perhaps a vast majority will unite behind a leader who they are confident has a vision worthy and befitting the nation we love, a credible set of prioiites to achieve that and who above all knows and believes that it will require ALL of us working together and respecting one another to achieve it. 

I write thinking of the future not simply to lament missed past opportunities. I write this  continuing to be convinced that President Biden has it in his mind and heart to lead this way. It will undoubtedly be even harder to lead this way in the next two years given the likely Republican leadership of the House and maybe Senate after the mid-terms only ten days away. But I hope he will try. He still is our President. Like no one else, he can bring people together. He can speak in a different way to the Nation; "fire side"chat conversations if you will. He can act as the People's President. 

Our nation desperately needs this. Of that I am sure.

John Pepper

Confronting the Risk of This Precarious Moment

 Over the course of the last nine months, I have posted several blogs related to Russia’s invasion of Ukraine.  The first dealing with the threat of that invasion was on January 27; title:  Whether Ukraine.  I expressed the deep belief then that it was in no one’s interest, including not Russia’s, for Putin to invade Ukraine. 

 A month later, he did exactly that, in what I went on to describe 8 months later, in September, as a “cruel, tragic and misbegotten war.” 

I believe Putin's misguided and misinformed decision will go down in the annals of history as one of the worst decisions ever made by the leader of a major country. 

 

The killing continues.  Coverage of this war today has faded some, but it’s still a “top of the news” item, as it should be.  However, I find that it is being reported on now almost like it is a football game.  It secures its space among coverage of the baseball playoffs, discussion of inflation and the upcoming mid-term elections in the United States. 

 

On October 15, a Wall Street Journal article written by Peggy Noonan echoes what I have been saying for some months. 

 “As the stakes got higher, leaders have become all too casual—unserious and sloppy.  Part of it is social media, on which the whole world is hooked.  Ambassadors launch taunting tweets like rockets and getting high-fives. What is needed is a serious, weighty, textured document that reflects the gravity of the moment we are in; a full Oval Office address that doesn’t emote but speaks rationally to a nation of thoughtful people.  A big definitional statement.  Where are we?  Are we communicating with the Kremlin?  How should the American people be thinking about all this?”

 

Almost every columnist now is comparing the current moment to the Cuban Missile Crisis. And rightly so.  Yet Noonan aptly writes, “We are not addressing this the way JFK did.  When JFK spoke, it was in a studied, careful way and to the entire nation.”

 

I fear that leaders, including our leaders, are failing to give enough attention to the consequences here.  I don’t think Putin is.  I’m not sure Biden is.  I hope I am wrong. I hope we have serious back-channel, quiet discussions going on. 

 

 As Noonan writes, “There are times in life and diplomacy when silence must be maintained as circumstances evolve and new options emerge.  But we’re not maintaining silence.  I ask for the efficiency of thoughtfulness, sometimes it can cool things down or slow them down.  If we’re traveling toward Armageddon, the slow route is best.”

 

I pray for the kind of wisdom that prevailed with Nikita Khrushchev and JFK at the time of the Cuban Missile Crisis.  They thought of options with imagination and with an eyes-wide-open, realistic view of the consequences of making the wrong decision.  Leaders need to do that today.

What Walter Lippman Has to Teach Us Today

 The more I read about Walter Lippman, the more I like him.   Old-time values, though you have to take his arrogance and his self-serving nature with his value-based prescriptions.  Writing over 75 years ago, he grieved that the ancient solidities of religious faith were in decline.  He wrote about this with passion and pessimism, especially after Hitler had conquered all of Western Europe.  

There is much that can produce similar pessimism today but we cannot allow this to conquer us. 

Lippman had the tendency to blame all of America’s troubles on its enemies, illuminating the  tendency of each of us is to look down on those who disagree with us.  He thought our salvation lay within ourselves and could not be achieved by looking elsewhere.

“Our civilization can be maintained and restored,” he wrote in 1940, “only by remembering and rediscovering the truths, and by reestablishing the virtuous habits on which it was founded.  There is no use looking into the blank future for some new and fancy revelation of what man needs in order to live.  The elemental principles of work and sacrifice and duty—and the transcendent criteria of truth, justice and righteousness—and the grace of love and charity are the things which have made men free…only in this profound, this stern, in this tested wisdom shall we find once more the light and the courage we need.”  

Surely, words for today, words for this moment, words for eternity. 

 

What’s the role of religion in all of this, I ask.  Is it an essential requirement for one to lead a moral life?  I wouldn’t say that.  I know people, a couple of my children among them, who are leading moral lives and yet they would not call themselves religious.  But they do believe there are higher values that stem from something outside themselves.  For me, religion has played that role.  Not alone.  A deep appreciation of nature, of humanity at its best leads me to the same conviction in the imperative of certain moral values.  But religion, as I’ve understood and tried to practice it, has played a bigger role than anything.

  

Timeless wisdom from Walter Lippman “Those in high places are more than the administrators of government bureaus.  They are more than the writers of laws.  They are the custodians of the nation’s ideals, of its permanent hopes, of the faith that makes a nation out of the mere aggregation of individuals.” 

 

 A message for leaders in every walk of life today and forever. 

 

A Cruel, Tragic and Misbegotten War--Putin's Decision to Invade Ukraine--The Screw Turns

When it happened seven months ago, I could not believe Putin's lack of sense and foresight in deciding to invade and attempt to take over the entirety of Ukraine.  His misjudgment of the attitude of the Ukrainian people, their willingness and ability to fight, as well as his misjudgment of the capability of the Russian Army and misreading of history were appalling. 

 

This invasion has caused deaths and injuries numbering in the hundreds of thousands.  It has resulted in the displacement of close to fifteen million Ukrainians from their homes.  It has resulted in a shattering of the economy of Ukraine and the burden of dramatically higher energy prices for the whole world. 

 

It has isolated Russia and turned it into a pariah. It has cut off communications between educational and cultural institutions.  Russia has become isolated economically, politically, culturally and morally. 

 

Putin’s attack, premised as it was on the threat of the expansion of NATO, has accomplished exactly the opposite: the accession of two new close-to-Russia countries to NATO, and a strengthening of the ties and commitments within it.

  

During the last three weeks we have witnessed six significant events deepening the reality of the folly of Putin’s decision:

 

1.          The Ukrainians counter-offensive in northeast Ukraine has re-taken more territory from the Russians than it took during the war to date.

 

2.          The summit held in last week in Uzbekistan, which included President Xi of China, and Prime Minister Modi of India, had to be a real downer for Putin.

 

Xi did nothing to express his commitment to what Putin is doing in Ukraine.  In fact, he didn’t even mention Ukraine. His silence spoke volumes.

 

   Modi, on his part, lectured Putin on the need to stop the war and achieve peace.

   Russia is isolated. 

 

3.          The discovery of mass graves in the liberated city of Izyum in northwestern Ukraine is putting a spotlight on the horrors Russian soldiers had inflicted on Ukrainian citizens.  Some of the bodies had ropes around their necks; others showed signs of torture.

 

4.  Many of those living in Donetsk and Luhansk who were initially happy that Russia was coming in, changed their mind as they saw the way Russian soldiers were treating the Ukrainian citizens.  Their conduct is quite understandably turning away many of those who due to their family lineage and proximity to Russia had been sympathetic to Russia.  

 

5.          The shades appear to be lifting in the state press in Russia on what is really going on.  There is pushback on Putin, not enough to overthrow him, but enough to surely unsettle him and his supporters from people who are criticizing the war effort and implicitly if not explicitly the folly of what is happening. 

6.      Putin's calling up 300,000 so-called reservists (many have had no training) has unmasked the fiction that this not a real war and is producing significant push-back. Over 200,000 men have reportedly fled Russia in little more than one week. 

 

The stakes and risks involved in this war are being raised as I write this by a sham-referendum conducted under gun point in eastern and south eastern Ukraine and the likelihood Russia will move to annex these regions making them part of Russia. This increases the challenge of achieving a negotiated settlement which Ukraine will sign on to. In truth, however, that is the only conceivable outcome if we are avoid a multi-year, costly battle of attrition. 

My view of this war from the start has been that Putin's decision to invade Ukraine will go down in history as one of the cruelest and misbegotten self-immolating undertakings ever. 

Its deadly impact on the people ofUkraine and others in the world suffering from its consequences is abundantly clear.  The harm to Russia in lives lost and the severance of connection with the West—economic, cultural and technology—is horrendous.  It will take years, perhaps decades to recover.  The sooner that recovery begins, the better. I remain optimistic that in time it will happen. A long term relationship for Russia with the West seems much more plausible than with China and India or Russia's going it alone, isolated as it is becoming.

 

In the current moment, we must continue to support Ukraine in its drive to regain territory even if incrementally. We should not allow Putin's thinly veiled threat to use tactical nuclear weapons to deter us from hanging tough, without provoking a direct confrontation with Russia. The longer this continues the weaker I believe Putin's position will become. He is yielding both the moral and military high ground. Patience I believe will be rewarding.

Longer term, I continue to see no alternative but new leadership in Russia. I write this conscious of the challenge of achieving it and the uncertainty of what that new leadership will bring.

To Be Hopeful In Bad Times--Howard Zinn

 TO BE HOPEFUL IN BAD TIMES is not just foolishly

romantic. It is based on the fact that human history is
a history not only of cruelty, but also of compassion,
sacrifice, courage, kindness.
What we choose to
emphasize in this complex history will determine our
lives. If we see only the worst, it destroys our capacity
to do something. If we remember those times and
places--and there are so many--where people have
behaved magnificently, this gives us the energy to act,
and at least the possibility of sending this spinning
top of a world in a different direction.
And if we do act, in however small a way, we don't
have to wait for some grand utopian future. The future
is an infinite succession of presents, and to live now as
we think human beings should live, in defiance of all
that is bad around us, is itself a marvelous victory.